Walgreens reviews? What do people say on Yelp, Reddit, BBB, and Glassdoor?

Is Walgreens a safe and legitimate site to use? How do customers rate Walgreens? Is Walgreens a scam, what are the most common complaints?
Customer service rating: 4.0 - 1 ratings

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Knoji Staff
138
Posted Jul 9, 2018

Yelp

Generally, the feedback on Walgreens on Yelp has been about average to slightly below average. They've been rated at approximately 2 stars by customers on Yelp. It appears that users on Yelp who have experience with Walgreens locally are have had some issues Walgreens' customer service, but generally have had a satisfactory experience with them.

You can see Walgreens' Yelp reviews here.

Better Business Bureau (BBB)

Walgreens has a positive rating on BBB of between A- to A+. The Better Business Bureau has enough data on Walgreens to grade them, and they've assigned them a positive score. Most likely, Walgreens has responded in a timely fashion to any customer complaints such that customers have been happy and the BBB has recorded a positive score for the company.

You can see Walgreens' BBB rating and scorecard here.

Glassdoor

Walgreens has neutral to slightly positive feedback on Glassdoor. Out of 12,396 ratings Walgreens has received a 3 star rating by current and former employees. This indicates that Walgreens likely has solid employment policies and practices, but some employees may have been unhappy or may have filed complaints.

You can see Walgreens' Glassdoor reviews here.

Trustpilot

Shoppers on Trustpilot have assigned Walgreens about average to slightly below average ratings on Trustpilot. Consumers have posted 44 ratings on Trustpilot and given them roughly 2 stars. It appears that users on Trustpilot who have used Walgreens may have had some issues with their service, it appears that most people generally have had a good experience with them.

You can see Walgreens' Trustpilot reviews here.

Reddit

We found a thread on Reddit where users have shared their experiences with Walgreens.

Generally, the feedback on Walgreens among Redditors has been negative. Most of the responses to this thread about Walgreens were from people who had experience with this brand and posted negative feedback.

You can see the full Reddit thread on Walgreens here.

Learn more at walgreens.com.

Shopping tip: (December 13, 2018): Use promo code WINTERSAVING to save 50% off at walgreens.com — redeem it here. You can also view more Walgreens promo codes.

Amazon.com is also offering discounts on select Walgreens items on their website.

This user rated Walgreens's customer service: 4.0
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Rated 4.2 - 41 reviews

About Walgreens

Walgreens is a major pharmacies & prescriptions company operating the e-commerce site walgreens.com. Walgreens sells its products and services in the pharmacies & prescriptions vertical, offering discounts and promo codes to its customers infrequently. Walgreens is very well-regarded among shoppers on Knoji, with 41 ratings and an average rating of 4.2 stars. Walgreens scores very highly compared to other brands in the pharmacies & prescriptions industry, providing 20 e-commerce features to better serve its customers.

Walgreens' Features Scorecard

Shipping & Returns Policies
Free Returns & Exchanges:
Yes
Walgreens offers free returns & exchanges for qualifying orders and customers, according to their free returns & exchanges policies. See policies and program details on their returns & exchanges policies page. Read full answer >>
Free Shipping:
Yes
Walgreens offers free shipping on all qualifying orders. Get free delivery on your order from Walgreens, program exclusions apply. See details on their free shipping policy page. Read full answer >>
International Shipping:
No
It appears that Walgreens may not offer international shipping currently. Read full answer >>
Payment Options
Debit & Prepaid Cards:
Yes
Walgreens accepts debit & prepaid cards for qualifying orders and customers, according to their debit & prepaid cards policies. See policies and program details on their debit & prepaid card support page. Read full answer >>
Paypal:
Yes
Walgreens accepts PayPal for qualifying orders and customers, according to their PayPal policies. See policies and program details on their PayPal support page. Read full answer >>
Apple Pay:
Yes
Walgreens accepts Apple Pay for qualifying orders and customers, according to their Apple Pay policies. See policies and program details on their Apple Pay support page. Read full answer >>
Google Pay:
Maybe
It appears that Walgreens may not accept Google Pay currently. Read full answer >>
Discount Policies
Promo Codes:
Yes
Walgreens supports a promo code box on their website. Check the Walgreens promo codes page for the latest coupon codes from Walgreens. Read full answer >>
Sales:
Yes
Walgreens runs a clearance and promotions page on their website. Check the official Walgreens sales page for the latest discounted prices and sales directly from Walgreens Read full answer >>
Black Friday Ad:
Yes
Walgreens offers Black Friday ad for qualifying orders and customers, according to their Black Friday ad policies. See policies and program details on their Black Friday page page. Read full answer >>
Cyber Monday Ad:
Maybe
It appears that Walgreens may not offer Cyber Monday ad currently. Read full answer >>
Military Discounts:
Maybe
It appears that Walgreens may not offer military discounts currently. Read full answer >>
Official Coupons Page:
Yes
Walgreens offers their own coupons and promotions page on their website. Check the official Walgreens coupons page for the latest offers directly from Walgreens Read full answer >>
Student Discounts:
Maybe
It appears that Walgreens may not offer student discounts currently. Read full answer >>
Senior Discounts:
Yes
Walgreens offers special pricing and coupons for senior citizens. Get freebies, special coupons, and save up to 30% on purchases for seniors at walgreens.com. See program details on their senior discounts page. Read full answer >>
Birthday Discounts:
Yes
Walgreens offers a birthday discount program. Get special discounts, free items, and coupons on your birthday at walgreens.com. See program details on their birthday discounts page. Read full answer >>
Price Matching:
Maybe
It appears that Walgreens may not offer price matching currently. Read full answer >>
Competitor Coupons:
Maybe
It appears that Walgreens may not accept competitor coupons currently. Read full answer >>
Coupon Stacking:
Maybe
It appears that Walgreens may not allow coupon stacking currently. Read full answer >>
Customer Service Features
Contact Information:
Yes
Walgreens offers contact information for qualifying orders and customers, according to their contact information policies. See policies and program details on their contact information availability page. Read full answer >>
Money-back Guarantee:
Maybe
It appears that Walgreens may not offer money-back guarantee currently. Read full answer >>
Gift Cards:
Yes
Walgreens offers gift cards and discounted gift cards during special promotional events. Find gift cards for Walgreens. with their gift card program. See policies and program details on their gift cards page. Read full answer >>
Loyalty Programs:
Yes
Walgreens offers loyalty programs for qualifying orders and customers, according to their loyalty programs policies. See policies and program details on their loyalty programs page. Read full answer >>
Customer Reviews:
Maybe
It appears that Walgreens may not offer customer reviews currently. Read full answer >>
Social Media Pages:
Maybe
It appears that Walgreens may not offer social media pages currently. Read full answer >>
Financing Options
Affirm Financing:
Maybe
It appears that Walgreens may not accept Affirm financing currently. Read full answer >>
Afterpay Financing:
Maybe
It appears that Walgreens may not accept Afterpay financing currently. Read full answer >>
Klarna Financing:
Maybe
It appears that Walgreens may not accept Klarna financing currently. Read full answer >>
Bread Financing:
Maybe
It appears that Walgreens may not accept Bread financing currently. Read full answer >>
Website Features
Website Security & Privacy:
Yes
Walgreens offers website security & privacy for qualifying orders and customers, according to their website security & privacy policies. See policies and program details on their website security & privacy policies page. Read full answer >>
Mobile Apps:
Maybe
It appears that Walgreens may not offer mobile apps currently. Read full answer >>
Marketing Programs
Affiliate Programs:
Yes
Walgreens offers affiliate programs for qualifying orders and customers, according to their affiliate programs policies. See policies and program details on their affiliate programs page. Read full answer >>
View all features